Support

Get help with Smartify products — technical support, troubleshooting, and contact information.

Contact Support

Email: support@smartify.in
Website: smartify.in/contact
WhatsApp: Available via the website

Troubleshooting

Before contacting support, check:

Device not pairing — ensure the gateway is in pairing mode and the device has been factory reset. See Pairing & Reset for per-device procedures.
Device offline — check Zigbee mesh coverage. Mains-powered devices extend the mesh; battery devices do not.
Gateway unreachable — verify 2.4GHz WiFi or Ethernet connection. 5GHz is not supported.

Community

LED Controller (CC-CCT)

A constant current LED controller for CCT (tunable white) lighting fixtures, providing independent control of brightness and colour temperature across warm white and cool white channels.

Warranty

Smartify product warranty terms and how to make a warranty claim.

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Contact Support

Troubleshooting